We have collected some of the most commonly asked questions about our services and therapy in general.
If your question is not answered, please reach out to us and we will be glad to answers all your questions.
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In the majority of cases, you will start meeting with your therapist once a week for 50-60 minute sessions after the initial session. The initial will last about 90 minutes instead of 50 minutes. How often you come to therapy depends on the needs of each individual client and their situation and will be discussed during the initial session.
The length of therapy depends on the needs of each individual client and their situation. It could be just a few sessions or longer.
First, in order to receive benefits from the insurance company for therapy you must be diagnosed with a mental health disorder and prove to them that therapy is medically necessary. Many of our clients do not have a mental disorder but are simply stuck where they are in life or are dealing with some difficult relationships or transitional period in their lives. Therefore, we do not agree with having to give them a diagnosis and think that this is unnecessary. Another issue is that insurance companies decide how many sessions they will pay for which can cut therapy short for many people. Each of our clients are unique in their needs for therapy and we want them to be able to have a say in how long they need to see us; because ultimately they will know by how they feel if continuing therapy is needed. Finally, medical records might not be kept completely confidential. Not only does the files pass through many people in the insurance companies before it is approved, there is also the chance that you medical information (at the least that you saw a counselor for a mental disorder) will be put into a medical information database (MIB) that can be accessed by hundreds of insurance companies. This to us is not worth the risk.
If you are wanting to get reimbursed via your insurance you can pay for the services out of pocket and submit Out of network reimbursement form to your insurance using a superbill we provide you with. However, please remember if we do this we do have to give you a diagnosis and all of the above is still a concern to keep in mind when submitting these documents. A really excellent option is also called Better they do all the work of getting your reimbursement and in turn they take a 10% of what you get back. You can find out more at https://get.better.co.
No, our therapists do not have an “on call” schedule. Our therapists need time to rejuvenate themselves in order to be healthy and be able to provide help to their clients. However, if you feel that you may need an appointment sooner than your scheduled time, please call and leave a message for your therapist at any time. If you are in an emergency situation call your local emergency services or crisis intervention center.
We accept credit card (VISA, MASTERCARD, AMEX and DISCOVER) as well as cash and check. If you pay with cash please bring exact change because we do not keep change in the office. There is a $25 fee for all returned checks. All payments will be collected at time of service. We also accept Health Savings Account cards but some are not accepted. We are happy to try and run your card at your session to see if it will work. If your card is not accepted often times people can be reimbursed via their HSA account. We DO NOT accept any form of insurance.
Hours vary depending on therapist availability. Each therapist has their own schedule. Our office does offer a variety of different times including morning, afternoon, evening, and some weekend hours.
If you need to cancel or change your appointment please contact either your therapist via phone or email or just call our main line at (502) 612-9129 and our assistant can reschedule your appointment. Each therapists can also be reached my calling our main line and dialing their extension. Our office policy is that all cancellations and reschedules must be 24 hours before the scheduled appointment to avoid late cancellation fees. Late cancellation and no show fees are charged at the full rate for the sessions.
We require both parents sign the consent paperwork forms for the children and adolescents we see. Both parents do not have to be present for sessions and all paperwork can be completed online in our client portal.
ABSOLUTELY! Contact us with any questions you may have before scheduling an appointment and we will be happy to answer all your questions. (502)612-9129 If someone is not able to answer your call please leave a message and one of our therapists will return your call as soon as possible (usually within 48 hours). Or you can fill out the contact form and we will contact you!
Yes, therapy is confidential and what you discuss stays between you and the therapist. However, there are limits to confidentiality that everyone should understand. We strive to provide a safe and comfortable place where you can openly express and explore your concerns. In doing so as your therapist we are committed to guarding your right to privacy, within the limits of the law. The following will describe the nature of confidentiality between the therapist and the client.
Disclosure is required by law in the following circumstances:
1. When the counselor becomes aware of danger of harm to self or another person. The therapist has the duty to report any threats of harm to those who were mentioned and in possible danger. The therapist also has the duty to notify family members or other professionals to take the necessary means to keep the client safe.
2. Any suspicion of abuse/neglect of a child or vulnerable adult. A report will be made to the appropriate protective agencies.
3. When a court of law issues a court order signed by a judge to release information.
Except in one of the above listed situations the therapist will not release any information without a client request and signed release form. NOTICE: Releases of information for families/couples in therapy require the written permission of every member of the family/couple in treatment able to execute a waiver.
All of our therapists hold Master’s degrees and have completed necessary hours and training to meet requirements to provide counseling in Kentucky at either an associate level (therapist is still under supervision of licensed therapist) or fully licensed therapist. Therapists are required to complete continued education trainings to remain licensed and up to date with latest changes in our field.
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Trust our therapists to help you identify and overcome your mental health struggles to find the real you.
